Introduction

Whatever your role you are probably not professional in the sense of having to pass exams to gain entry to a regulated profession (although that may be the case if you are a counsellor or an immigration lawyer)*.

However, your employer, colleagues, students, potential students, partners and other stakeholders will expect you to behave professionally under all circumstances.

You need to:

• ensure that your knowledge, skills and competences are up to date and relevant;
• act with integrity, courtesy and respect for others at all times;
• have an understanding of, respect for, and an appreciation of, cultural difference**.

Building your knowledge base will drive your engagement with Continuing Professional Development (CPD), eg through this programme, and enable you to continue to reflect on and enhance your performance.

*If you are providing immigration advice and services you will need to be authorised by the OISC (Office of the Immigration Services Commissioner) unless you are exempt under a Ministerial Order.***