Whatever your role you are probably not professional in the sense of having to pass exams to gain entry to a regulated profession (although that may be the case if you are a counsellor or an immigration lawyer)*.

However, your employer, colleagues, students, potential students, partners and other stakeholders will expect you to behave professionally under all circumstances.

You need to:

  • ensure that your knowledge, skills and competences are up to date and relevant;
  • act with integrity, courtesy and respect for others at all times;
  • have an understanding of, respect for, and an appreciation of, cultural difference**.

Building your knowledge base will drive your engagement with Continuing Professional Development (CPD), eg through this programme, and enable you to continue to reflect on and enhance your performance.

*If you are providing immigration advice and services you will need to be authorised by the OISC (Office of the Immigration Services Commissioner) unless you are exempt under a Ministerial Order.***

Acting with integrity requires an awareness of the ethical issues involved in your work. This section will look at how ethical issues can arise and the codes of practice that are available to guide and support you.

** see the modules ' Cultural awareness ' and 'Communicating across cultures '. We suggest you look at Cultural awareness first.

*** see the module 'Introduction to Immigration'